Thinking

• Why the middle layer is the hardest to move

  After 40-plus training sessions, the pattern is clear: junior staff adapt fast, senior staff ask the right questions, and the middle layer stalls. Six real examples of why — and what organisations keep getting wrong about it.

  April 2026
• What AI replaces, what it extends, and what it can't touch

  A practical framework for thinking about AI's impact on professional work. Three buckets, drawn from experience, with specific examples of what belongs in each.

  April 2026